BCD Tofu House
Multi-location Korean restaurant group built around tofu stew and Korean comfort food.
Verified operating role; business details held under NDA. Logo permission is not on file, so this page carries the name only.
Engagement type.
Operating Experience.
What this was.
Eric led operational functions within the business while also applying the systems, marketing and process improvements that would eventually inform SEOD’s operator-led methodology.
Documented results.
No performance metrics are published for this engagement. This is operating experience rather than agency work, and putting a number here that nobody can check would defeat the reason for listing it at all.
The operating advantage.
High-volume Korean dining lives and dies on ticket times at the two peaks, and almost nothing else moves the number.
A dining room that turns predictably can absorb a bad food-cost week. One that does not, cannot.
Front of house and back of house frequently run in different primary languages, which makes written process, not verbal instruction, the thing that actually holds.
Engagement timeline.
Engagement details available under NDA.
Where to go next.
Let's talk about your business.
Ten-minute call. Free. If SEOD isn't the right fit for you, Eric will tell you straight.
87% of clients renew at month 6. Most see traction inside 90 days.