Project overviewRestaurants
BCD Tofu House
A multi-location Korean restaurant group where Eric held a direct operating role. The work was making every location run to the same standard.
Client details for this engagement are confidential, so this overview covers the scope and the approach rather than figures.
The business
BCD Tofu House is a multi-location Korean restaurant group built around tofu stew and Korean comfort food.
The challenge
Every location had to run to the same standard across labor, food costs, food safety, staffing, training, vendor management and day-to-day store execution. Performance could vary a lot by location and by manager, so consistency and accountability mattered most.
Our role
An operating role inside the business, alongside a client engagement with SEOD. Eric had direct responsibility for day-to-day operations, which is why this page describes the work from the inside.
How we approached it
This was not a theoretical consulting project. The work started from the realities behind the numbers: staffing, callouts, prep, inventory, food safety, vendors, guest experience, and the pressure managers are under during service. That inside view is the foundation of how SEOD approaches every business today.
What we delivered
Operations across locations.
Labor and cost-of-goods management, and store-level performance reviews.
Standards and training.
Food-safety and health-compliance processes, SOPs written and put into use, and employee training.
Day-to-day support.
Vendor coordination and operational troubleshooting, with customer experience and local marketing support where it made sense.
What changed
More consistent operating standards across locations, better visibility for management into store performance, and clearer processes for labor, food cost, compliance, training and daily execution.
These outcomes are qualitative. No figures are published for this engagement.
Let us look at yours.
Running more than one location, and each one runs a little differently? Start with a Business Growth Review.
It costs nothing and commits you to nothing. If SEOD is not the right fit, Eric will tell you straight.